HVAC DISPATCHER
Job Description & Responsibilities Job Type:
Full-time In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
- Primary responsibility is customer service.
- Communicates with customers to determine their needs.
- Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
- Receives check-in calls from the service technicians and informs workers of the next job to respond to.
- Supports service technicians.
- Maintains customer repair records using the computer database to give a detailed history of the work performed at their sites.
- Maintains dispatching board to ensure the maximum efficient capacity of technicians.
- Manage on-call schedule and notify technicians of their assigned weeks.
- Notify the answering service of the schedule and numbers to call in case of emergency.
- Know and understand service work order module and service contract.
- Active in all facets of dispatch.
- Various reporting responsibilities as needed.
Job Requirements
Requirements needed in order to be considered for this position:
- Requires a high school diploma...additional education a plus.
- Previous dispatching/customer service experience.
- Experience and utilize judgment in order to plan and accomplish goals.
- Follow up and follow through with technicians and customers to help maintain good customer relationships.
Ideal candidates will have the following customer service-related skills:
- A professional and courteous telephone manner.
- Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
- Patience and endurance to sit/stand behind a desk all day.
- Able to identify and handle the urgency of each task, and work in a high-stress position.
- Is detail-oriented with the ability to multi-task.
- Basic computer skills include the following:
- Proficient w/Microsoft outlook, excel, and word.
- Strong interpersonal skills such as communication, problem-solving, and organization.
- Perform a variety of tasks; work under the general supervision of the service manager. ● General office duties may include filing, sorting, answering phones in a CSR role, greeting customers, etc.
Additional skills that will be considered:
Previous HVAC, Plumbing, and/or Electrical knowledge or experience helpful.
Familiar with standard concepts of HVAC, Plumbing, and/or Electrical helpful.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Retirement Benefit
- We provide paid training and continuous education.
- Weekly training and coaching support.
- Winning team atmosphere
- Paid Holidays
Aire Serv of Chesapeake Team
Shaw Boiler and Mechanical (SBM) is the Hampton Roads region’s premier Boiler, Pipe Fabrication, Welding, Commercial HVAC, and Mechanical Contractor. For decades, our team has delivered complex, high-demand projects across hospitals, manufacturing facilities, industrial plants, and commercial buildings.
At SBM, we pride ourselves on quality work that is second to none. Our reputation is built on excellence, reliability, and craftsmanship — values that drive every project we take on. We don’t just build systems; we build trust with our clients and create long-lasting solutions that keep their facilities running safely and efficiently.
As an employer, we are committed to fostering a workplace where talented professionals can grow, learn, and excel. We offer opportunities to work with cutting-edge equipment, challenging projects, and a team of skilled tradespeople who take pride in their work.
If you’re passionate about your craft and want to be part of a company that values excellence, teamwork, and integrity, Shaw Boiler and Mechanical is the place for you. Join us and help deliver Complete Mechanical Solutions for a Changing World.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
