Job Description:
Aire Serv/Suffolk Mechanical is seeking a driven and organized Commercial/Industrial Service Manager / Scheduler to lead our service operations team. This role is ideal for someone with a strong background in mechanical systems, excellent leadership skills, and a proactive approach to customer service. If you're a team-oriented professional who thrives in a fast-paced environment and has a passion for operational excellence, we want to hear from you.
Key Responsibilities:
- Oversee and manage daily operations of the service department, including scheduling and dispatch of technicians.
- Conduct and lead regular safety and service meetings to promote a culture of safety and accountability.
- Ensure company-wide safety compliance and employee training, including OSHA standards and job-specific protocols.
- Maintain compliance with R-1 welding procedures and documentation as required for code work.
- Schedule and coordinate vehicle maintenance for the service fleet to ensure operational readiness.
- Monitor and manage service staff time accountability, efficiency, and performance.
- Collaborate with customers, project managers, and technicians to resolve issues and ensure customer satisfaction.
- Maintain accurate service records, schedules, and performance reports.
- Foster and maintain strong relationships with customers to uphold Aire Serv’s reputation for reliability and quality.
Requirements:
- 5+ years of experience in service management or mechanical field operations (boiler, HVAC, or pipefitting industry preferred).
- Knowledge of commercial and industrial mechanical systems, including boilers, piping, and welding operations.
- Strong organizational and multitasking skills with the ability to manage shifting priorities.
- Excellent communication and interpersonal skills.
- Proficiency in service management software is a plus.
- Demonstrated experience leading teams and enforcing safety standards.
- Valid driver’s license and clean driving record.
What Aire Serv Has to Offer:
- Matching 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation and Sick Time
- Company Cell Phone and Computer
- Supportive team environment with long-term career opportunities
About Us:
Aire Serv is a leading mechanical services provider specializing in boiler systems, pipe fabrication and welding, and commercial/industrial HVAC services throughout the Hampton Roads area. We take pride in delivering high-quality solutions with safety, professionalism, and customer satisfaction at the forefront.
Shaw Boiler and Mechanical (SBM) is the Hampton Roads region’s premier Boiler, Pipe Fabrication, Welding, Commercial HVAC, and Mechanical Contractor. For decades, our team has delivered complex, high-demand projects across hospitals, manufacturing facilities, industrial plants, and commercial buildings.
At SBM, we pride ourselves on quality work that is second to none. Our reputation is built on excellence, reliability, and craftsmanship — values that drive every project we take on. We don’t just build systems; we build trust with our clients and create long-lasting solutions that keep their facilities running safely and efficiently.
As an employer, we are committed to fostering a workplace where talented professionals can grow, learn, and excel. We offer opportunities to work with cutting-edge equipment, challenging projects, and a team of skilled tradespeople who take pride in their work.
If you’re passionate about your craft and want to be part of a company that values excellence, teamwork, and integrity, Shaw Boiler and Mechanical is the place for you. Join us and help deliver Complete Mechanical Solutions for a Changing World.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
